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Stories from Slovenia

Accessibility statement and assessment of disproportional burden

1. Introduction

This accessibility statement refers to the websites www.slovenia.info, which is tasked with the planning and implementation of the marketing policy and with the development of a comprehensive tourist offer of Slovenia, and www.karieravturizmu.si(open in a new window), which is intended to promote occupations in tourism (hereinafter “Website”).

We wish to draw the attention of the largest possible audience to the use of the Website, which is why it is promptly adjusted and made accessible to users with various forms of impairment.

2. Conformance level

The Website is in partial conformance with the requirements of the Accessibility of Websites and Mobile Applications Act (Official Gazette of the Republic of Slovenia, No. 30/18, 95/21 – ZInfV-A, 189/21 – ZDU-1M and 18/23 – ZDU-1O; hereinafter “ZDSMA”), since certain contents fail to meet all accessibility requirements, as laid down in the mentioned Act, despite the fact that the Website is continually monitored and promptly improved in respect of individual accessibility elements. Exceptions and derogations are indicated in point 4 of this statement.

When upgrading the Website and its contents, we follow the international guidelines for web content accessibility and conform to the WCAG (Web Content Accessibility Guidelines) 2.1 standard, which breaks down conformance to three levels: A, AA and AAA. We endeavour to conform at least to level AA.

3. Web accessibility elements

In view of web accessibility requirements, the Website contains various adaptations in the following areas:

3.1 Perceivable

Objective: all information and all parts of a web page must be presentable to users in ways they can perceive, meaning that information cannot be invisible to the senses they use.

3.1.1 Time-based media

There are no time-based media on the Website.

3.1.2 Adaptable

The Website contents are mostly adaptable and can be used in various ways without losing information.

However, there are exceptions where the implementation is not the most suitable for the blind and visually impaired persons using a screen reader.

3.1.3 Distinguishable

At large zoom, the text on the Website distributes nicely. The Website has a good contrast (at least 4.5:1).

3.2 Operable

Objective: User interface components and navigation must be operable, implying the possibility of using the user interface with no interaction required.

3.2.1 Keyboard accessible

Navigation by way of a keyboard is possible to a certain extent, but also difficult to some extent.

3.2.2 Enough time to read content

There is no content on the Website that has a time limit.

3.2.3 Seizures

There are no disturbing advertising elements or other aggressive contents on the Website that could lead to negative reactions or seizures.

3.2.4 Navigable

The Website is logically arranged, with the header on top of a page and footer at the bottom of a page.

The Website has a navigation trail (crumbs) that tells the user where on the web page they are located.

The Website has an ancillary (secondary) navigation level (plug-in) which is accessible with a keyboard to a certain extent, but also difficult to some extent.

3.3 Understandable

Objective: information and the operation of the user interface must be understandable, meaning that users must be able to understand information and the method of working with the user interface.

3.3.1 Readable

The Website is readable and understandable.

3.4 Operable in different applications

The Website is accessible by way of different browsers (Chrome, Firefox, Edge) and mostly operates in the same manner in all browsers. The Website is also accessible by way of mobile devices (e.g. smart phones or tablets – Android, iPhone, iPad).

4. Derogations and exceptions / assessment of disproportionate burden

The Website accessibility is monitored continually and individual accessibility elements are promptly improved. Despite that, certain published contents fail to meet all accessibility requirements as laid down in the Accessibility of Websites and Mobile Applications Act.

Examples of such contents are:

4.1 Text alternatives

The Website contains a large amount of graphic and video material which is currently not yet furnished with text alternatives and is being arranged by priority (most visited pages on www.slovenia.info, new contents since 18 December 2024, etc.). A large part of the Website is furnished with graphic or video material due to the nature of the content.

4.2 Navigable / Keyboard accessible

The Website contains an ancillary (secondary) navigation level (plug-in) which is used for sharing content to other platforms (social networks). The side menu is basically not accessible due to the semantics of the elements, which is beyond the developer’s control. The “ShareThis” external plug-in is used.

4.3 Heading labels

Headings do not follow the recommended sequence (H1, H2, H3, etc.) on certain pages of the Website, but rather use a different sequence (for example, H1, H3, etc.).

4.4 Focus indicator

There is a possibility that the focus indicator on the Website is not visible enough in some places and, furthermore, not all elements have the same or similar frame.

4.5 Menu structure

Due to the nature and amount of content, the Website uses a multi-level menu that is in certain sections based on graphic selection (graphic display), which may be in some sections less readily accessible via readers. Navigation is difficult for the blind and visually impaired.

4.6 Sample forms / contact forms

The Website contains sample forms / contact forms by third parties (embed/integration). In case of an incorrectly completed sample form, the boxes completed incorrectly are deficiently marked. The provider has no influence over the sample forms provided by third parties and consequently cannot provide full conformance.

4.7 Video and audio content

The Website contains many video contents (video) and audio contents (podcast/other audio recordings) that have no text alternatives provided yet. Most of the mentioned contents currently still lack the relevant subtitles and audio transcriptions or audio descriptions (in video content) and transcriptions (in video and audio content). The arrangement is not mandatory for multimedia content that was recorded before 23 September 2020. STB assesses that excessive financial implications would incur if all of the content was to be appropriately adapted, due to the large volume of the content. Multimedia content will be arranged by priority and page popularity in 2025. New content will be appropriately furnished with elements providing conformance.

5. Feedback and contact information

If you wish to inform us of anything in relation to the adaptability of the www.slovenia.info or www.karieravturizmu.si website for persons with special needs, or if you find derogations from the provisions of the Accessibility of Websites and Mobile Applications Act, you can inform us thereof at:

  • email address: info@slovenia.info
  • by phone: +386 (0)1 589 85 50
  • in person at the address: Slovenian Tourist Board, Dimičeva ulica 13, 1000 Ljubljana.

The business hours of the Main Office are on weekdays, from Monday to Friday, from 9 a.m. to 1 p.m.

We will answer any communication or request within 8 days of receiving the communication or request. If a suitable answer cannot be provided in such time in respect of the requested content, you will be notified when the answer will be provided and of the reasons for the delay.

6. Enforcement procedure

If you find derogations from the provisions of the Accessibility of Websites and Mobile Applications Act, you can report them to:

Ministry of Digital Transformation
Information Society Inspectorate of the Republic of Slovenia
Davčna ulica 1
1000 Ljubljana
gp.irsid@gov.si

7. Date of website publication

The www.slovenia.info website was published in the existing graphic image on 12 December 2016.

The www.karieravturizmu.si website was published in the existing graphic image on 14 February 2023.

Technical upgrades to both websites and modifications for increased digital accessibility were published on 18 December 2024.

8. Preparation of accessibility statement

The statement was prepared on 21 December 2020 based on a self-assessment, and was revised on 18 December 2024

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